Policies

Payment

We accept all forms of payment - MasterCard, Visa, American Express, or Discover card. We also accept PayPal. If you would rather order over the phone, please do not hesitate to call: 704.724.6145 and we can process your order directly.

Shipping

There is a flat shipping rate of $5.00 for all orders with in the United States. All packages are shipped first-class via USPS, unless otherwise requested. Packages ship within 7-12 business days, and should be delivered within 10 business days. If you need a package rush ordered, please email us: hey@erinmcdermott.com

Pre-Orders/Pre-Sales

What is a pre-order?

Because we offer small batches at an awesome price-point, our pieces tend to sell out quickly… very quickly! We launch new pieces daily and many times, these pieces won’t last more than 24 hours. A pre-order allows you to place your order before the actual item is ready to be sent. When the item is ready, you will be first in line to receive your order. When we have it back in stock, you don’t have to worry about it selling out again before you are able to order. You’ll know that an item is on pre-order because the ship date will be in the title of the piece. Because many of these pieces go through multi-step precesses and they are currently being produced, often times the dates can change. If we have a shipping date change, we will make sure to let you know the expected change. We typically hold the entire order and send everything all together. If you have ordered several items in the order and would like those items shipped first and then the pre-ordered item ship when it is back in stock, please feel free to email hey@erinmcdermott.com and we will be able to break up your order into two separate orders.

Returns/Exchanges

We want you to love your purchase & we love bringing you pieces that make you feel beautiful and happy. If you are not satisfied with your purchase, and request a return or exchange or replacement within 6 months of arrival, we will email you a gift card in the amount that you originally paid for the item. If you request a return or exchange or replacement between 6 months and 1 year of arrival, we will send you a 50% off coupon to use towards your next purchase. If you request a return or exchange or replacement after 1 year of purchase, we will send you a 20% off coupon to use towards your next purchase. Often times, we sell-out of items quickly so we might not have the original item in stock. Feel free to use the gift card that is sent to you on any item in our collection!

Please send all returns or repairs to:

Erin McDermott

1830 Jameston Drive

Charlotte NC 28209

Repairs

We know that accidents happens and sometimes jewelry breaks. We will try to the best of our ability to repair any item(s) or find a solution if we are unable to repair the item. Just send us a photo of the broken item(s) and we will discuss repair fees and how to send it back to us. All repair inquiries should be sent to hey@erinmcdermott.com

Basic Repair Fees:

Beaded Necklace: $15

Delicate Chains: $20

Plated Chains:$15

Stretch Bracelets: $10

New Tassel/Tassel Repair: $5

Store Pick Up

If you are local to the Charlotte area we do offer Pick Ups on the front porch of the house! Just select the pick up option at check out and fill out all the information. Please use a valid email address as this is how you will be contacted with the information on picking up. All pick up comments/concerns/questions please email us at: hey@erinmcdermott.com

IF YOU DO NOT PICK UP YOUR ITEM WITHIN 7 DAYS OF YOUR PICK UP DATE YOU WILL RECEIVE STORE CREDIT FOR YOUR ITEMS AND THEY WILL BE PLACED BACK ONLINE FOR PURCHASE.

Privacy

Your privacy is very important. Under any circumstances, your information will never be shared with anyone. Your phone number, address, and e-mail are used for shipping purposes only. Your e-mail will be used to notify you of special updates, sales, and coupons on erinmcdermott.com

Custom Items

Due to the nature of our custom pieces they will be Non-Refundable.

Gift Wrapping

If you would like me to enclose a special note or wrap your package for a special occasion, please e-mail me, hey@erinmcdermott.com.

Additional Information

If you have a favorite stone, design, or idea and would like to design your own piece of jewelry, please contact me I will respond to you within 24 hours to try to accommodate your request.